ByNicola Shaver, Managing Director of Innovation and Knowledge, Paul Hastings LLP

I had the pleasure of moderating an ILTA webinar titled, How Do You Turn KM Into a Client Service Offering, with a group of stellar panelists who shone some light on what firms across the world are doing to turn their KM functions client-facing.

As clients increasingly understand the value that is to be had from leveraging their law firms’ professional staff, they are asking for increased collaboration as well as services and products that go beyond traditional legal offerings. For firms that have yet to make this leap into “beyond-legal” client work, it can be difficult to know where to start. This conundrum is further complicated by the fact that KM functions look different from firm to firm, and especially from jurisdiction to jurisdiction.

Our discussion with panelists Heather Colman (Senior Manager of KM and…