By Sharon Ford, Technology Education Specialist at Perkins Coie

There are many interesting changes in the Knowledge Management (KM) area including AI and machine learning, chatbots, automation and more.  Many of these initiatives involve technology changes, but they also result in process changes including how people work, and they may evoke emotions including concerns about job security.  Regardless of the type of change, one thing you need to keep in mind is organizations don’t change; people do. If individuals need to change, then there needs to be a focus on people when initiatives are implemented and that is where change management comes in.

Whether a change being implemented is defined as a KM change or any other change, I encourage you to evaluate every project you are implementing with a change management lens.  How can you do that? While this is not an official change management model, I’m going…