The ‘workplace of the future’ has reached its inflection point with the proliferation and promise of new age technologies. For the banking and financial services sector, early technology adoption has been beneficial and many organizations are already taking calculated steps to fuel digital transformation through the Internet of Things, cloud, deep analytics, robotics, cognitive tools and artificial intelligence. Core focus areas continue to be compliance and financial crime management however, other elements such as enhancing operational efficiencies, increasing customer satisfaction, minimizing costs and reducing turnaround time while maintaining accuracy and quality are also high on the agenda.