By Andrea Alliston, Partner, Knowledge Management, and Nicola Shaver, Director of Knowledge Management, Stikeman Elliott LLP

In part 3 of the series, the authors walked us through the key steps in planning complex projects. Ed.

With a plan of attack in place, it finally is time to start on development and implementation. The complexity of your project will depend on several factors; but, no matter whether you are implementing an out-of-the-box or highly customized solution, substantial KM technology projects usually involve an intensive period of technology development.   Enterprise search – aggregating information from multiple sources and presenting it in a user friendly way – is inherently complex.  So, we knew that implementing our project would not be easy.

KM Involvement in Development and Implementation

Even with an out-of-the box solution, you will have options for how different aspects of your project can be implemented. This becomes more complex if…